contact centre supervisor (EN)
ISCO 3341 · v1.2.1
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- customer service supervisor
- contact centre employees supervisor
- contact center employees supervisor
- customer service employees supervisor
- contact center supervisor
Навыки и знания
Essential (EN) · 17
- create solutions to problems
- characteristics of products
- motivate employees
- perform data analysis
- manage staff
- forecast workload
- fix meetings
- supervise work
- call quality assurance management
- perform project management
- present reports
- analyse staff capacity
- customer relationship management
- train employees
- liaise with managers
- follow company standards
- characteristics of services
Optional (EN) · 16
- handle helpdesk problems
- customer service
- handle customer complaints
- recruit employees
- contact customers
- measure customer feedback
- keep records of customer interaction
- manage resources
- create a work atmosphere of continuous improvement
- teamwork principles
- coordinate operational activities
- e-commerce systems
- measure call quality
- analyse customer service surveys
- respond to customers' inquiries
- monitor customer service
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.