crisis helpline operator (EN)
ISCO 3412 · v1.2.1
Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- telephone crisis counselor
- crisis hotline operator
- distress helpline operator
- crisis helpline worker
- telephone crisis support
- distress hotline operator
Навыки и знания
Essential (EN) · 22
- apply quality standards in social services
- health care occupation-specific ethics
- protect vulnerable social service users
- contribute to protecting individuals from harm
- develop professional identity in social work
- maintain privacy of service users
- act discreetly
- assess social service users' situation
- crisis intervention
- relate empathetically
- listen actively
- manage social crisis
- adhere to organisational guidelines
- maintain records of work with service users
- have computer literacy
- tolerate stress
- apply organisational techniques
- communicate by telephone
- consider social impact of actions on service users
- provide social guidance over the phone
- company policies
- accept own accountability
Optional (EN) · 15
- counselling methods
- communication
- use computer telephony integration
- empower social service users
- apply crisis intervention
- analyse call performance trends
- help clients cope with grief
- promote human rights
- advocate for social service users
- maintain records of phone calls
- advise on mental health
- maintain telephony system
- refer social service users
- inform on the risks of substance and alcohol abuse
- strategies for handling cases of elder abuse
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.