call centre agent (EN)
ISCO 5244 · v1.2.1
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- telemarketing agent
- call centre operator
- telephone sales agent
- telephone sales generator
- call center agent
- telephone sales representative
- call centre rep
- call centre operative
- telemarketing operator
- telephone service attendant
- call centre representative
- call center representative
- outbound call center agent
- outbound telemarketer
- inbound telemarketer
- call centre service agent
- inbound sales agent
- telephone solicitor
- inbound call center agent
- call centre taker
- outbound sales agent
- telephone operator
- telemarketer
- inbound call centre agent
- outbound call centre agent
Навыки и знания
Essential (EN) · 17
- guarantee customer satisfaction
- create solutions to problems
- perform multiple tasks at the same time
- characteristics of products
- speak different languages
- keep task records
- credit card payments
- adapt to changing situations
- use customer relationship management software
- listen actively
- present reports
- have computer literacy
- tolerate stress
- communicate by telephone
- process data
- characteristics of services
- handle tasks independently
Optional (EN) · 15
- handle helpdesk problems
- perform data analysis
- e-procurement
- knowledge base
- answer incoming calls
- educate on data confidentiality
- perform escalation procedure
- teamwork principles
- e-commerce systems
- provide ICT support
- apply operations for an ITIL-based environment
- provide customer follow-up services
- think proactively
- prioritise requests
- communication principles
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