call centre manager (EN)
ISCO 1439 · v1.2.1
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- contact centre coordinator
- customer centre manager
- call centre coordinator
- call centre director
- contact centre manager
- call center manager
- client centre manager
Skills and knowledge
Skill profile is not available in this release.
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