consumer rights advisor (EN)
ISCO 3359 · v1.2.1
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- consumer rights adviser
- trading standards officer
- consumer rights legal advisor
- legal services advisor
- consumer rights legal adviser
- legal services adviser
- food hygiene inspector
Skills and knowledge
Essential (EN) · 12
- advise on consumer rights
- communicate with customers
- apply conflict management
- customer service
- protect client interests
- inspect government policy compliance
- consumer protection
- respond to enquiries
- keep records of customer interaction
- investigate complaints related to consumer protection
- consumer law
- apply technical communication skills
Optional (EN) · 15
- prevent fraudulent activities
- maintain relations with local representatives
- compile legal documents
- liaise with local authorities
- use different communication channels
- keep task records
- fraud detection
- report test findings
- assess quality of services
- legal research
- advise on government policy compliance
- corporate law
- promote responsible consumer behaviour
- provide legal advice
- ensure law application
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