contact centre supervisor (EN)

ISCO 3341 · v1.2.1

Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.

Classification skills are not a measurement of your proficiency or future displaced hours.

Source aliases (EN)

customer service supervisor
contact centre employees supervisor
contact center employees supervisor
customer service employees supervisor
contact center supervisor

Skills and knowledge

Skill profile is not available in this release.

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Country or territoryScenario horizon

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ESCO source

Copy the exact data reference for a manual error report. Personal constraints are excluded.

Reference for manual reporting

{
  "kind": "data_issue_reference",
  "release_id": "catalog-only-2026-10-30",
  "occupation_id": "esco:9d2aae3e-cbfe-409f-86cc-7cef9cd0435a",
  "record_ref": null
}